Guides & downloads
Everything your team needsto learn Sankorra.
User guides
Choose your guide
Each guide covers one portal from start to finish, with numbered steps for every task.
Facility Dashboard
Funeral homes, mortuaries, chapels, cemeteries and crematoriums
The complete guide to running your operation day to day: taking in a case, cold storage, arrangements, billing and Mobile Money, staff and settings.
- Cases from first call to release
- Cold storage, transfers and chain of custody
- Invoices, Mobile Money and pre-arrangement
- Staff, roles and facility settings
Download PDF275 pages · 18.7 MB
Regulator Portal
Funeral industry regulators and inspectors
Oversight from end to end: inspections and findings, licence applications and renewals, violations, complaints and annual fees.
- Inspections and compliance
- Licensing, facilities and practitioners
- Violations and complaints
- Annual fees and fee reports
Download PDF87 pages · 6.5 MB
Partner Portal
Hospitals and partner institutions
For hospital mortuary and ward staff handing a body to a funeral home: transfers, incidents, clearances, post-mortem requests and evidence holds.
- Raising and tracking a transfer
- Incidents and clearances
- Post-mortem requests
- Evidence holds
Download PDF37 pages · 1.6 MB
Practitioner Portal
Licensed funeral practitioners
Keep your licence in good standing: your credentials and documents, the facilities you work with, your fees and your notifications.
- Your licence and credentials
- Workplaces you are linked to
- Paying your fees
- Notifications and security
Download PDF35 pages · 1.7 MB
Every guide is free to share with your own staff. Sankorra staff hold a separate guide to the internal admin console; ask your onboarding specialist if you need it.